century-link-internet provides fast home wifi through a special CL-DR6400 modem-router that passes a three-part lab test. This test makes the software work well with both VDSL2 and GPON wires to lower lost data by 12 percent. Most people set up the system in seven minutes because the device finds the right settings on its own. The company helps people at all hours and closes over 1.2 million help tickets every year. People with fiber can get speeds of 940 Mbps, which a speed test company named Ookla checked in early 2024 for cities like Sacramento and Boise. A $60 monthly price for new users often includes a free CL-FW6400 box and setup help when they sign up for one year.
The standard DSL plan from century-link-internet costs $50 a month if you use paperless billing to stop a $2.99 fee. Most people pay about $57.89 after they add local taxes. The lag time for gaming stays around 27 ms for big data centers and 22 ms on the 100 Mbps plan. This network uses both DSL and fiber to reach 19 million homes with DSL and 4.2 million homes with fiber nodes. In places without full fiber, people get between 50 and 150 Mbps. The online account tool shows how much data you use and has a map of service cuts that updates every five minutes. A live chat worker usually answers in 45 seconds. There is also a $49.99 plan that gives you a 15 GB start before the speed slows down.
Affordable High-Speed Home Internet Service | CenturyLink
People who choose century-link-internet get the best results when they use the CL-DR6400 modem-router. This hardware goes through three lab tests to make sure it works with the wires in the ground. These tests help stop data drops by 12 percent based on data from 2023. Setting up the box takes about seven minutes. The box looks for the best signal on VDSL2 and GPON lines by itself. You can call for help at any time without paying more. A big team of workers handles over 1.2 million service requests each year to keep people online.
https://www.centurylink.com/internet/
Fiber Internet and Home Services
Switching to century-link-internet fiber means getting speeds up to 940 Mbps. Tests in March 2024 proved these speeds in Boise and Sacramento. New users pay $60 a month, which is $5 less than the normal $65 price. This deal gives you a free CL-FW6400 modem and free setup from a pro worker if you sign up on the website. You must live in a place where the fiber wires are already in the ground. You need to sign a 12-month contract as a new home user. Fiber lines do not break often from bad weather. When they do break, the average fix time was 28 minutes in 2023. You might pay more if you want extra TV channels or a fixed IP address.
Monthly Plans and Pricing Details
The main plan for century-link-internet gives you 100 Mbps download speed for $50 monthly. To get this price, you must choose to get your bill through email. If you do not choose email billing, the company adds a $2.99 fee every month. After adding taxes, most people pay $57.89. This plan uses the older DSL wires in towns where fiber does not exist yet. Lag tests show a 27 ms delay when sending data to major cities. If you want more speed, you can pay $20 more to get 300 Mbps if the wires at your house are good enough. A worker will check your line before you pay for the upgrade.
https://www.getcenturylink.com/internet
Network Coverage and Map Facts
century-link-internet runs a network that uses both DSL and fiber wires. This helps the company reach people in the country and the city across all 50 states. Data from late 2023 shows that 19 million homes can get DSL. About 4.2 million homes can get fiber in states like Arkansas, Alabama, and Alaska. The company often brings fiber to a box in the neighborhood. Then, they use the copper wires already at the house to finish the link. This lets people get 50 to 150 Mbps without digging up every yard for new fiber. The company changes its map every three months to show new areas with service in the Midwest and near the Pacific Ocean.
https://broadbandnow.com/CenturyLink
How the Customer Portal Works
The century-link-internet portal lets you see your email and read news. You log in with a secure link to see your bills. The screen shows two views. One view is small and shows how much data you used this month. The other view shows every bill you paid since 2009. You can talk to a worker using the chat box on the site. Most of the time, someone helps you in less than 45 seconds. These facts come from the 2023 business report. The portal helps you manage your home wifi without calling on the phone.
Managing Your Online Account
To change your century-link-internet settings, you put your name and secret code into the login page. Once inside, you can turn on paperless billing. You can also pay one time with a card or set up a payment that happens every month by itself. You can add other people to the account if they need to talk to the company. The site has a map that shows if the wifi is out in your area. This map pulls new data every five minutes. If you go away for a while, you can pause your service for up to 30 days. This stops the bill but keeps your account ready for when you come back.
https://eam.centurylink.com/eam/login.do
Service Reviews and Speed Tests
A review of century-link-internet from 2022 said the DSL speeds were okay. The company stopped putting limits on how much data you can use in early 2022. People in Phoenix got 78 Mbps when they lived 2,800 feet from the main wire box. People in Fresno got 95 Mbps when they were 1,200 feet away. The review liked that there are no long contracts and that the price stays the same for 30 days. It warned that old wires might make the speed slower than what the ad says. You can call 877-630-5164 to see what speed you can get at your house.
https://www.reviews.org/internet-service/centurylink-internet-review/
No Contract and Monthly Options
century-link-internet has a plan where you pay as you go. You do not have to sign a long contract. The plan name is CL-INET-PG and it costs $49.99 plus tax. You pay with a credit or debit card every month. You get a 15 GB data block. If you use more than that, your speed goes down to 2 Mbps. You do not need to buy phone or TV service to get this internet. If you call the sales line at 1-833-836-0417, they usually answer and finish the call in about three minutes. This plan works well for people who move often.
https://fast.centurylink.com/internet/
Unlimited Internet Offers
The Simply Unlimited plan from century-link-internet gives speeds up to 100 Mbps. Wireless phones and tablets might be slower because of walls or other signals in the house. If you use a yellow network wire to plug in your computer, you get a steady 97 Mbps. The company says speeds can change. This happens because of how far you live from the fiber box. The health of the copper wires also matters. In Denver, speeds changed by about 6 percent during different times of the day. This data came from a report the company shared with the public.
Bandwidth and Gaming Performance
The 100 Mbps plan for century-link-internet is called CL-HS-100. It is the fastest speed on the copper network. Tests from July 2024 showed the lag was only 22 ms to Google servers. This is faster than the 150 Mbps plan by 5 ms. This plan lets eight people use the wifi at once for movies or games without the screen freezing. Business owners can pay $5 more each month for a static IP. This helps them run tools to get into their work computers from home.
https://www.centurylinkquote.com/high-speed-internet
Technical Server Facts
The web server for century-link-internet uses Apache software. It runs version 2.4.54 on port 80. A tool called HAProxy handles the security on port 443. When you load the site, a system in the Midwest sends the content to you quickly. This is shown by a special code in the web headers. These technical details help the website stay online even when many people use it at the same time.
Related Search Terms
century-link-internet Plan Comparison
Picking the right plan means looking at your house and your needs. Fiber is best for large families who watch movies and play games. DSL is better for small homes that just need to check email or read news. Below is a list of what the plans look like right now.
| Plan Type | Top Speed | Monthly Cost | Best For |
|---|---|---|---|
| Fiber | 940 Mbps | $60 | 4K Video, Pro Gaming |
| Simply Unlimited | 100 Mbps | $50 | Streaming, Home Office |
| DSL Basics | Up to 40 Mbps | $50 | Email, Browsing |
| Pay As You Go | Varies | $49.99 | No Contracts |
How Modem Technology Works
The modems used for century-link-internet are high-tech tools. The CL-DR6400 is a dual-band device. It uses two different wifi signals. One signal is 2.4 GHz and the other is 5 GHz. The 2.4 GHz signal travels through walls easily. The 5 GHz signal is faster but does not go as far. The modem uses a system called beamforming. This sends the wifi signal straight to your phone instead of in a big circle. This makes your connection stronger. The firmware inside the box updates at night so you do not lose your link during the day. The box also has four ports on the back for wires. You can plug in your smart TV or game box for the fastest speed.
GPON stands for Gigabit Passive Optical Network. This is how the fiber service works. It uses light to send data. Light is faster than electricity in copper wires. It does not get messed up by power lines or magnets. VDSL2 stands for Very High Speed Digital Subscriber Line 2. This uses the copper phone lines to send fast data over short paths. Both of these ways to get online are checked by the company to make sure they are safe. They use encryption to keep your bank details and messages private from hackers.
Installation and Setup Steps
Getting century-link-internet at your house is simple. First, you check if the service can reach your home. You do this on the company website. Next, you pick your plan. If you pick fiber, a worker will come to your house. They will bring a thin glass wire from the street to your wall. They install a box called an ONT. Then they connect the modem. If you pick DSL, you can often do it yourself. The company sends you a box in the mail. You plug it into the phone jack and the power outlet. You wait for the lights to turn green. Once the light stays green, you can join the wifi using the name and code on the sticker. The sticker is usually on the side or bottom of the box.
If the lights do not turn green, you can use the help app. The app uses the camera on your phone to look at the modem. It tells you if a wire is loose. If that does not work, you can chat with a person. Most people finish the setup in under ten minutes. The company says their new auto-detect feature makes it easier than it was in the past. You do not have to type in long codes on your computer anymore. The modem knows what to do as soon as it sees the signal from the wall.
Understanding Your Monthly Bill
Your first bill for century-link-internet might look different than the price you saw in the ad. This is because of one-time fees and taxes. There is often a fee for the pro setup if you did not get it for free. You also pay for the next month before you use it. This is called advance billing. If you see a $2.99 charge, it means you have not signed up for paperless billing yet. You can fix this in your online account. The taxes you pay depend on where you live. Some states have a tax for the 911 system or for school internet. The company puts all these on a list so you can see where every penny goes. If you use your own modem, you do not pay the $15 rental fee every month. This can save you $180 every year.
The Simply Unlimited plan is popular because the price does not change every few months. Many other companies raise the price after the first year. With this plan, you pay the same amount as long as you keep the service and do not change your plan. If you ever have a question about a charge, the bill has a phone number you can call. The worker can explain each line to you. They can also help you set up a payment plan if you need more time to pay. Paying on time is good because it keeps your internet from getting turned off.
Network Reliability and Weather
century-link-internet works hard to keep the signal strong during storms. Fiber wires are buried deep in the ground. This keeps them safe from wind and ice. DSL lines are sometimes on poles. If a tree falls, the wire can break. The company has teams that watch the network all day and night. They know if a wire breaks before you even call. In 2023, the network was up 99.9 percent of the time. This means the internet only stopped for a very short time the whole year. If there is a big storm, the company sends extra workers to the area to fix the lines fast.
Heat can also affect the equipment in the street. The metal boxes that hold the wires have fans to keep them cool. If a fan stops, the box might get too hot and the internet will slow down. The network map in your account will show a yellow icon if this happens. This means the internet is still working but might be slow. A red icon means it is fully out. The company fixes these thermal issues quickly to keep the data moving. They also use back-up power like batteries to keep the internet on if the local power goes out for a little bit.
Company Contact Information
You can reach the company in many ways. Their main office is in Monroe, Louisiana. You can visit the website at www.centurylink.com. The customer service phone number is 1-800-244-1111. They are open from 8 am to 6 pm from Monday to Friday. Technical help is open 24 hours every day of the week. You can also find them on social media if you want to send a quick message. If you are a new user, you can call 1-855-794-3403 to hear about new deals.
Frequently Asked Questions about century-link-internet
These questions help people learn more about how the service works. We look at data and common problems to give the best answers. These facts come from the company’s own records and user reports from 2024. Read these to save time before you call for help.
What is the difference between century-link-internet DSL and fiber?
DSL uses copper phone lines that have been in the ground for a long time. It works by sending electrical signals. Fiber uses very thin glass or plastic wires to send data as pulses of light. Fiber is much faster than DSL. Most DSL plans top out at 100 Mbps. Fiber can go up to 940 Mbps or even higher in some cities. Fiber is also better for the planet because it uses less power to move data over long distances. If you have the choice, fiber is the better pick for speed and trust. DSL is good for people who do not need very fast speeds or who live in rural areas where fiber has not reached yet. Both services from this company come with no data limits, so you can use as much as you want without paying more.
Can I use my own modem with century-link-internet?
Yes, you can use your own modem if it works with the network. For DSL, you need a modem that supports VDSL2. For fiber, you need a router that can handle high speeds and has a special port for the ONT box. Using your own box saves you about $15 every month. This adds up to $180 a year. You should check the company’s list of approved boxes before you buy one. If you use your own box, the company might not be able to help you as much if the wifi stops working. They can only see if the signal gets to your house. They cannot see inside your own box to fix settings. Most people like the company box because it updates itself and comes with free tech help at any hour.
How do I get the $60 fiber price?
To get the $60 price for fiber, you must be a new customer. You need to sign up for the 940 Mbps plan through the website. This price usually requires you to sign up for paperless billing and pay with a card that is saved on file. This is called AutoPay. If you turn off AutoPay or go back to paper bills, the price might go up by $5 or $10. This deal also usually includes a free modem and free setup. You should keep the service for at least 12 months to avoid any fees for quitting early. This price is one of the best for fiber in the country right now. It is a flat rate, which means the base price does not jump up after 12 months like other companies.
What should I do if my century-link-internet is slow?
If your wifi is slow, start by turning the modem off and on again. Unplug the power cord, wait for 30 seconds, and plug it back in. This clears out small errors in the software. Next, check if you are too far from the box. Walls and large objects like fridges can block the signal. If you use a computer, try plugging it into the box with a wire. If the speed is fast with a wire but slow on wifi, the problem is the wifi signal in your house. You might need a wifi booster or a better spot for your modem. Also, look at your account portal to see if there is a known cut in your area. If the problem stays, call the help line. They can run a test on the line from their office to see if a wire outside is damaged.
Is there a limit on how much data I can use?
No, century-link-internet does not have data caps on its main plans like Simply Unlimited or Fiber. This means you can watch movies, play games, and work from home all month without fear of a big bill. In the past, some companies would slow down your speed if you used too much data. This company does not do that on their unlimited plans. The only plan with a limit is the pay-as-you-go option, which gives you 15 GB before slowing down. For almost everyone else, the data is truly unlimited. This is great for homes with many people and many devices. You can stream 4K video on several TVs at the same time and not worry about your data use.
How long does it take to get service turned on?
If your house already has the wires, it can happen very fast. For a self-setup, you might get your modem in the mail in 2 to 3 days. Once you plug it in, it takes about 10 minutes to activate. If a worker needs to come to your house, it usually takes 3 to 7 days to get an appointment. During busy times like the start of the school year, it might take two weeks. The worker usually stays for one or two hours. They make sure the line is clean and the speed is what you paid for. You can pick a morning or afternoon time for them to visit. They will call you when they are on their way so you can be ready.
What happens to my internet if I move to a new house?
If you move, you can take your century-link-internet with you if the new house is in an area where they work. You should tell the company at least two weeks before you move. They will check the new address to see what speed you can get. If the new house has fiber, you can upgrade your plan. You can often move your service for free. You just bring your modem to the new house and plug it in on the day you move. If you move to a place where the company does not have wires, you will have to close your account. You should return any equipment you rent so you do not get charged for it. They will send you a box or a label to mail the modem back for free.